Return Policy

We will accept returned giftware and hardware for 30 days with a receipt for a full refund of the price paid. We will accept returned plant material for 14 days with a receipt and in the same condition as when purchased. More information regarding returns of plant material outside of 14 days can be found in our replacement policy. Sales on all Christmas Merchandise are final and returns cannot be accepted.

Returns not accompanied by a receipt will receive a store credit for the value assigned by a manager, so please keep your receipts safe. We cannot keep record of your purchases if you do not use or have a Garden Barn Club Card. If you have questions please call 860-872-7291.

Payment

We accept cash, check, Mastercard, Visa, Discover and American Express. 

Warranty & Replacement Policy 

We only replace plant material once. If you used a tree or shrub replacement credit to buy another tree or shrub, the new plant is no longer warranteed.

Every tree and shrub we sell is backed by our one year guarantee for the purchase price*

Perennials, grasses, and roses are covered by a one year guarantee for half the original purchase price*.

Tree Installation Policy

• Trees require a generous amount of room to grow and establish a healthy root system. For this reason we are unable to install a tree where a stump has been ground or within close proximity to any established tree.
• While we are prepared to dig the rquired hole necessary to install your purchased tree, our installation policy does not include any kind of tear out or removal of trees, stumps, or large shrubs. Please have the area prepared prior to our arrival if there is any kind of tear out or removal required.
• The planting of a tree may require a large sized hole to be dug. It is the customer's responsibility to mark any underground items such as lighting wires, irrigation, dog fencing, etc. If upon installation, these items are hit without prior identification, it is the customer's responsibility to repair it.
• In some instances, a tractor will be required to move and/or install your purchase. If a tractor is required, will there be a 7 foot wide clear access to use it? Bear in mind fence gates, septic tanks, leach fields, drains, etc.
• While we do everything we can to determine if you have a suitable planting area for your purchase, we rely on your information to be thorough and truthful. If we do arrive on site, and we are unable to install your purchase do to any of the above mentioned issues, we will return the tree to the nursery and refund your purchase, less the delivery fee and a 20% restocking fee.

Privacy Policy 

The Garden Barn does not sell or distribute any personal information you provide. Your privacy is important to us.

Dog Policy

We are happy to welcome your dog into our garden center, provided that it is on a leash and accompanied at all times. We love to meet your pets! 

Delivery

We coordinate our own product delivery to you.  When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items.  Shipping date estimates may appear on the shipping quotes page; any delivery date provided by our website is not reflective of an accurate delivery date until one of our sales associates has contacted you directly to schedule.  We enforce minimum delivery quantities for orders placed online or in store.  We cannot deliver bulk stone, soil or mulch material into a yard, we can only "dump" from our truck onto a driveway.

Please also note there are shipping limitations for many items we sell which are weight-based. The weight of any such item can be found on its detail page.  We cannot deliver any order placed that is overweight or oversized for our trucks.  If you are unsatisifed with delivery options provided you may cancel your order prior to delivery.